Frequently Asked Questions

WHEN IS THE BEST TIME TO BOOK?

We’ll be ready at a moment’s notice at all hours of the day. However, most tours end by dusk, so it’s best to plan for a late morning/early afternoon pickup for a productive day. Since our tours are customized, we have more availability.

DO YOU HAVE A CANCELLATION POLICY?

Yes, we do! If you elect to pay for Cancellation Insurance at the time of booking, you are allowed to cancel all or any portion of your service up to 24 hours prior to the service date/time. With the insurance, we will reimburse you for all cancelled services, less the insurance, tax and any applicable booking fees.

WHERE IS THE PICKUP LOCATION?

Pickup is within Charleston limits. We recommend your pickup to be later in the morning to give you enough time to wake up and eat a healthy, filling breakfast.

WHAT EXACTLY IS THE GREATER CHARLESTON AREA?

The greater Charleston area includes Wadmalaw Island, Seabrook Island, Kiawah Island, Folly Beach, John’s Island, James Island, West Ashley, North Charleston, Hanahan, Downtown Charleston, Daniel Island, Mt Pleasant, Sullivan’s Island, and Isle of Palms.

WHERE DOES THE TOUR TAKE PLACE?

This is a private tour, so we will depart from the location of your choice and head to the locations included within your tour.

WILL I HAVE TO SIGN ANY FORMS/DOCUMENTS?

Yes! There are only a couple of documents needing your signature, but it’s only for your protection. You will receive a Party Bus Agreement, a Credit Card Authorization form (if needed), and a Release & Waiver form after purchasing our services.

DO I HAVE TO PURCHASE TICKETS IN ADVANCE?

Yes, tours must be purchased at least 24 hours in advance. Tours often sell out so we suggest purchasing your tickets early to guarantee your desired tour day and time. You can buy your tickets either online or by phone with a Visa, MasterCard, or American Express.

WILL THERE BE ANY OTHER PEOPLE ON MY TOUR?

No, this is a private tour so it will only be your group in our executive vehicle. There will be other people at all locations we will visit on your tour, however.

IS THE TOUR SUITABLE FOR CHILDREN? WHAT TYPE OF TICKET SHOULD I PURCHASE FOR A VERY YOUNG CHILD?

Yes, children are permitted on all tours. Tagalong fees are included.

HOW MUCH WALKING IS INVOLVED AND WHAT IS THE PACE?

This is up to you! It is your private tour, so you decide! Some stops have many acres of land to browse, along with tasting rooms and gift shops to check out!

DO WE GO INSIDE ANY BUILDINGS?

Yes, you will have the opportunity to go inside the buildings for drink tastings, shopping and exploring.

ARE FOOD AND BEVERAGES INCLUDED ON THE TOUR? CAN I BRING MY OWN?

Drink tastings (wine, beer, liquor, or tea) are included at each stop depending on the tour. We provide you bottled water, an assortment of juices, and coolers full of ice for your use. You are also welcome to bring your own snacks and (adult) beverages. Note that all alcoholic beverages must be kept on the bus while visiting the other locations.

IS THERE ANYWHERE TO BUY FOOD OR DRINKS ALONG THE WAY? CAN I BRING MY OWN?

We'll have complimentary bottled water and light snacks available for you. You are also welcome to bring your own or purchase these at any stops. This is your private tour, and we will make recommendations and stop for you to try some Southern cuisine at your request.

CAN WE SHOP DURING THE TOUR?

Yes, shopping can be done at each of our stops.

ARE CAMERAS ALLOWED ON THE TOUR?

Yes! There is so much to see during our tours and it would be absolutely worth it to bring a camera.

WILL LOCALS ENJOY THE TOUR AS WELL OR IS IT MOSTLY FOR TOURISTS?

Absolutely, yes! This is a great way to start a Charleston family tradition, an excellent way to entertain out-of-town guests, or a great way for you and some local friends to explore our town like tourists!

WHAT ABOUT INCLEMENT WEATHER?

Tours will run rain or shine. We ask that you check the weather forecast and dress accordingly if inclement weather is predicted.

ARE THERE BATHROOMS ALONG THE WAY?

Restrooms are available near the meeting location. There will be public restrooms at each stop along the way. This is your private tour, so we will stop at your request.

IS THE TOUR WHEELCHAIR AND STROLLER ACCESSIBLE?

We do not have a wheelchair lift on any of our vehicles, so the guest will need to be able to step inside on their own.

ARE DOGS/PETS ALLOWED ON THE TOUR?

All pets, with the exception of trained service dogs, are prohibited on the tour.

WILL MY GROUP BE COMBINED?

We reserve the right to combine groups with eight (8) or less participants.

DO YOU OFFER GIFT CERTIFICATES?

Of course! Our tours make great gifts for locals, out-of-towners, friends, and family alike. Click on the "Contact CraftedCHS" link to the left of this page to inquire further.

IS GRATUITY INCLUDED IN THE COST OF THE TOUR?

Standard gratuity is 15% and is automatically included on the ticket.